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1. Do you process exchanges?
We are unable to offer exchanges at this time, however we do accept returns within 30 days of the date of purchase. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. For further details please read "How do I return my order?" below.
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2. How can I contact rilshop.com for additional assistance?
If you need help with your order please feel free to email us.
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3. How do I return my order?
All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully. Note: Customers are responsible for return shipping fees. To return your order, follow these simple steps:
*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your RilShop account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the RilShop Customer Loyalty team at cs@rilshop.com.
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4. I returned an incorrect or personal item in error. What do I do next?
We will do our best to locate this item, but rilshop.com is not liable for any item(s) that are returned to us in error, and we cannot guarantee that we will be able to locate the item. We suggest the following: Contact the return carrier and attempt to request a return to sender for the package/item, if at all possible. Also, contact our customer service team so we can put an alert on your account.
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5. What if I received a damaged, defective or wrong item?
Should you receive damaged, defective, or the wrong item(s), please email us at cs@rilshop.com before you start the return process so we can help make it right.
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